Proofpoint is now protecting 47 different email domains that belong to our clients, including South Warwickshire University NHS Foundation Trust, George Eliot Hospital NHS Trust, and primary care customers across South Warwickshire. Eric MacFarlane, Head of Acute and Core Technology Services, has been a vocal advocate for the implementation of Proofpoint, stating: "The deployment of Proofpoint is a testament to Innovate's unwavering commitment to cybersecurity and keeping everyone’s emails safe…”

Innovate is proud to announce the successful implementation of the Netcall project at SWFT, which has brought about a significant transformation in managing patient waiting lists. This digital solution has been instrumental in helping the Trust modernise their waiting list management and enhance operational efficiency.

Nicola Mills, General Manager Elective Delivery & Performance at SWFT, shared her experience: "The operational benefits of the Netcall Waiting List Validation application have been remarkable. Not only has it reduced the time our staff dedicate to waiting list validation, but it has also refreshed our waiting list, which was a critical priority post the COVID-19 pandemic. This tool has provided us with improved intelligence on patient needs, allowing us to plan more effectively and ensure timely treatment for those who need it…”

Avi Channa, Head of ICT Service Operations, who manages the Service Desk, commented on the change, "We are committed to providing the best possible support to our customers and the new hours reflect our dedication to being there when they need us the most. This change is a positive step towards enhancing our service delivery and ensuring that our support aligns with the operational hours and needs of both SWFT and GEH.”

Innovate is proud to announce the successful completion of Phase 1 and Phase 2 of the Advanced Cloud-Based Telephony (ACBT) project across Coventry & Warwickshire. This pioneering project has been instrumental in enhancing telephony services within Primary Care practices by transitioning to a state-of-the-art Internet Protocol (IP) technology-based, cloud-hosted solution.

iBox, a sophisticated digital dashboard, is now live in select wards in GEH, and provides clinicians with instant access to vital patient information and flow metrics. Its intuitive design and alert system allow for a seamless integration of data-driven decision-making into the daily routines of healthcare professionals.

Chris Dunne, Senior Project Manager on the iBox project, shared his reflections on the project's success: "The iBox Digital Dashboard's implementation at GEH has been a remarkable journey. The benefits it brings to our clinicians are immense, from enhancing the visibility of critical patient information to aiding in swift and accurate decision-making.

Innovate proudly announces its retainment of Cyber Essentials Plus accreditation, marking another significant milestone in safeguarding patient data against cyber threats.

Robin Snead, Chief Operating Officer at George Eliot Hospital NHS Trust, stated, “Ensuring the security and confidentiality of our patients' sensitive information is not only a top priority, but also a fundamental aspect of our daily operations. With Innovate's Cyber Essentials Plus accreditation, we're assured of our technological resilience against cyber threats, allowing us to fully focus on delivering exceptional healthcare services.”

Innovate took charge of a pivotal pilot exploring the benefits of two-way, read-only EMIS access between a select number of GP practices in North Warwickshire and the Mary Ann Evans (MAE) Hospice.

The pilot, conducted for the Coventry and Warwickshire Integrated Care Board and involving 11 local GP practices, opened the door for the seamless sharing of patient records between local GP practices and hospices.

In early March 2024, the Innovate Information Governance Team was honoured with the Information Governance Team of the Year Award by the National Health and Social Care Strategic Information Governance Network!

This recognition follows a rigorous selection process where the team’s exceptional performance stood out and was recognised for going above and beyond.

In a major development for patient-centred healthcare, Innovate proudly announces the latest improvements to South Warwickshire University NHS Foundation Trust's (SWFT) Patient Portal.

The Patient Portal now has seamless integration with the NHS app, facilitating direct access to appointment and clinical letters, notifications, and alerts through the application. A new standout feature is the ability for patients to conveniently complete pre-consultation questionnaires via the NHS App, promising more streamlined and patient-friendly healthcare experiences.

Since November 2023, Warwickshire Wheelchair Service (WWS) has been leading the way for SWFT by trialling the use of artificial intelligence in partnership with the Digital Hub. A new referral screening system using a chatbot virtual assistant is being piloted, where referred clients or their carers receive a phone call from ‘LOLA’ who completes their initial referral screening process using a WWS approved protocol.

Innovate, in collaboration with South Warwickshire University NHS Foundation Trust (SWFT) and Datacentre UK, recently unveiled two state-of-the-art data centres at Warwick Hospital.

Since 26 February 2024, these two operational, secure, and energy-efficient data centres have become the home for all our servers, storage, and network connectivity. This marks a substantial technological upgrade for our valued customers in Warwickshire.