Last updated: 07 March 2024

Innovate Healthcare Services is a controller for the information that we process, unless stated otherwise. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This notice applies to users of the Innovate Healthcare Services website.

The kind of information we hold about you

We may collect, store, and use the following categories of personal information about you:

• Name

• Email address

• Communications that you send to us

• Information from your use of the site. This includes: IP addresses, preferences, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the site (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).

How is your personal information collected?

The information we process is provided to us directly by you for one of the following reasons:

• You have made an enquiry to us

• You have made an information request to us

• You have applied for a job with us. Please see the staff privacy notice

• You have expressed a preference to be contacted by us

We also receive information indirectly, in the following scenarios:

• When you use our site (including with technologies like cookies).

• From third parties (e.g. NHS jobs)

How we will use information about you

We use the personal information we obtain about you for the following purposes:

• Communicating with you and responding to enquiries or information requests

• To process job applications

• Website analytics

• Ensuring the website security and performance

Lawful basis for processing

The legal bases we use most often to collect information are:

• Consent. You have consented to the use of your personal information in a particular way. When you consent, you can change your mind at any time. 

• Performance of a contract. We need your personal information to provide you with services requested by you, or to respond to your inquiries.

• Legal obligation. We have a legal obligation to use your personal information, such as to comply with applicable regulations or to comply with a court order or binding law enforcement request.

• Legitimate interests. We have a legitimate interest in using your personal information.

How long will we use your information for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Cookies

When you access this site you are given the option to accept or decline the use of non-essential cookies (This does not include those we need to use to properly provide the Services, such as for performance or security related reasons). You can read more about the use of cookies here. This information is collected automatically through your browser or from your device.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

• Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

• Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Data Protection Officer in writing.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact the Data Protection Officer. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

Contacting us about this privacy notice

If you have any questions about this privacy notice, please contact the Data Protection Officer at - Information.Governance@Innovatehs.co.uk

This website is provided by Square Space. For more information on the uses of data please see the Square Space Privacy Notice